Senior Lettings Renewals Consultant - West Byfleet

Other Property Related Jobs


Full Time


Other Property Related Jobs


Annual Salary 24,000 - 28,000 (Salary dependent on relevant skills and experience)

Job description

We are looking for an outstanding letttings administrator to join a hugely successful letting agency head office team, based near Byfleet.

We need someone who is passionate about offering the highest levels of customer service, with a great work ethic and positive 'can-do' attitude. You will be highly organised and able to carry out tasks through to a successful conclusion. The ability to work accurately at fast pace whilst maintaining excellent client care at all times is essential. You will also be confident working both independently and as part of a team.

The main purpose of the role is to manage the pipeline of tenancies that are coming up for renewal, producing and compiling the appropriate tenancy renewals documentation in line with legislation and company policies to ensure exceptional customer service is delivered.


The ideal candidate;

  • Would have 12 months minimum renewals coordinator experience
  • Can confidently deal with tenancy related queries or where necessary redirect these to the relevant department/person
  • Would demonstrate a willingness to help out with projects and administration duties
  • Goes above and beyond their core responsibilities
  • Able to work autonomously with little/no instruction
  • Shares their expertise by assisting with new starter training, continues to coach other members of the team and acts as a mentor
  • Is proactive in identifying issues and shares ideas that will increase efficiency and productivity as well as improving the business.
  • Confident and knowledgeable in using all software (training on Veco/DocuSign will be provided if required)
  • Able to adapt quickly to new business acquisitions, to learn the needs of that acquisition, as well as self-learning for any required new software
  • Is confident in up grading client services and ensure they hit their personal targets and assists with team targets. Motivates other team members to achieve their targets
  • Is confident in selling other associated products or companies to clients and ensure they hit their personal targets
  • Is confident with fee chasing and producing chase letters for outstanding/aged debt.
  • Is able to/confident in checking the system for monies received in to the department
  • Is confident in producing the weekly stats report for directors
  • To assist in spot checking files on an ad hoc basis
  • Able to assist with trialing new processes within the business
  • Providing move in manager cover in absences of move in managers
  • Always providing feedback on processes to assist in streamlining and being efficient
  • Managing department relationship internally and externally e.g.s accounts departments, contractors


  • Industry leading training and development
  • A dedicated career pathway for all
  • Reward & Benefits programme
  • Charity events
  • Social events, company conferences & awards
  • Fun Team building days
  • Five day working week - Monday to Friday 8.30am to 5.30pm

Annual Salary £24,000 - £28,000 (Salary dependent on relevant skills and experience)

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