Customer Service New Homes Executive

Land, New Homes & Development


Full Time


Land, New Homes & Development


17-22,000 Basic 28,000 - 35,000 OTE

Job description

Basic Salary: £17,000 to £22,000 OTE: £28,000 to £35,000

The commission is related in addition to monthly salary, generated by the successful completion of referral business and land and new home opportunities.

Hours of Work:

Monday to Thursday - 8:30am to 18:30pm

Friday - 8:30am to 18:00pm

Every other Saturday - 9:00am to 17:00pm

Company Benefits:

5.6 weeks including public/bank holidays (subject to a maximum of 28 days)

Use of a fully expensed company pool vehicle during office hours.

Use of company mobile phone

Company pension scheme

Key Tasks

  • Ensure personal compliance with all legal, technical and administrative systems
  • To work as part of a team
  • To understand the company values and implement them positively each day
  • To sell additional services at the designated targets
  • Always ensure high quality customer care at all times
  • Assist the department in ensuring personal and team compliance with all relevant legal technical and administrative legislation
  • List an agreed volume to sell of New Homes Developments and Opportunities
  • Preparation of comparable reports for Developers
  • Obtain Referral Business from existing database to include Financial Services, Conveyancing, The Guild & RAN to a determined target
  • Develop Client Relationship with existing and New developer clients

Key Skills

  • Ability to up sell and identify business opportunities
  • Ability to build and maintain working relationships with existing and new clients
  • Ability to manage time effectively and able to work to deadlines
  • Good analytical skills
  • High standards of service
  • Be able to stay calm and positive under pressure
  • Be able to work as part of a team
  • Excellent communication skills both written and verbal
  • Target driven


  • Willingness to be accountable, take responsibility and make things happen
  • Team player
  • Energetic approach
  • A commitment to high service standards
  • Proactive approach to building business
  • A smart and business like appearance

The Job Holder will report to the company Directors, will have a good knowledge of the local area, be committed to doing the job to the best of their ability and will comply with the agreed terms specified in their contract.

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